Missed calls, lost instructions
The call you miss during a client meeting or a hearing is rarely the call that comes back.
— Virtual Legal Secretary for UK Sole Practitioners
Your clients need a person, not a voicemail.
Live phone cover, new-enquiry handling and practice admin for sole-practitioner, freelance and consultant solicitors — so every new enquiry is answered live, even when you're in a meeting or at court.
- No Lock-In
- Cancel anytime, 30 days' notice
- UK Hours
- Working your business day
- A Small Client List
- A small number of practices, done properly
VOICEMAIL
WITH ADMIN ANCHOR
Incoming enquiry call
Answered live, in your firm's name
No IVR, no answering machine. I pick up as your front desk, so a new enquiry reaches a person while you're in a meeting or at court.
— The Problem
You can't take a new enquiry while you're with a client.
A prospective client who reaches voicemail usually calls the next firm on their list. When you're the only person in the practice, every missed call is a missed instruction.
Hiring is heavy
A UK legal secretary costs £26,000–£35,000 a year plus National Insurance, pension and holiday cover. That's a lot of overhead for one phone line.
Call centres feel cold
Callers can tell when they've reached a script read by a stranger rather than someone who knows the practice.
— What I Handle
Your virtual legal secretary.
Live UK-hours phone cover, plus the day-to-day admin that keeps your practice moving — so your time goes on fee-earning work.
Calls & New Enquiries
- Calls answered live in your firm's name
- New-enquiry details taken properly
- Caller details passed to you for your conflict check
- Urgent calls escalated per your process
Diary & Scheduling
- Consultation booking & rescheduling
- Appointment reminders
- Diary coordination
Practice Admin
- Typing & formatting letters
- Invoice preparation
- Inbox management
— Fit Check
Is Admin Anchor a good fit?
A good fit if you're a:
- Sole-practitioner solicitor running your own firm
- Freelance solicitor with your own client base
- Consultant solicitor working through a consultancy or platform firm
- Solicitor whose phone goes to voicemail during meetings or hearings
- Practitioner whose calls are covered but whose admin is piling up
Probably not right if you:
- Need legal advice, legal research or any fee-earning work — I don't provide any
- Are a larger firm with an existing reception team
- Are mainly looking for bookkeeping or legal cashiering
Admin Anchor provides administrative support only. I don't give legal advice, assess matters or carry out any fee-earning work.
— Confidentiality
Confidentiality & Professionalism
I work with clear boundaries, respect client confidentiality, and follow agreed processes for every call, email and enquiry. I don't give legal advice or comment on anyone's matter — I take details accurately and pass them to you.
Because I'm based outside the UK, there's some UK GDPR paperwork your practice will need in place before we start. I'll guide you through it using the ICO's own official templates, so it's straightforward rather than something you have to work out alone.
— Fees & Packages
Three ways to work together.
Practice admin behind the scenes, live phone cover through your working day, or both.
Practice Admin Support
£350 / month
For solicitors whose calls are already covered but whose admin isn't.
- Client emails and text enquiries answered the same day
- Consultation booking and reminders
- Enquiry logging
- Letter typing and invoice preparation
- Checked through the day, 9:00am–4:00pm UK time — or until 5pm for £420
Remote Practice Manager
£1,000 / month
Live call answering 9:00am–4:00pm UK time, Monday to Friday, in your firm's name.
- Continuous live call handling — no IVR, no answering machine
- New-enquiry details taken properly
- Consultation booking, rescheduling and diary coordination
- Messages routed and urgent calls escalated per your process
- Client texts and WhatsApp messages answered within the hour during coverage hours
Front Desk + Practice Admin
£1,400 / month
Everything in Remote Practice Manager, plus day-to-day admin handled outside live hours.
- Typing and formatting letters
- Enquiry logging
- Invoice preparation
- Inbox management and appointment reminders
- Client texts and WhatsApp messages answered within the hour during coverage hours
Billed monthly. The first month covers full onboarding — agreeing your processes and completing the GDPR paperwork — after which the service runs on a rolling monthly basis, cancellable with 30 days' notice.
Limited spaces available each month.
Book a Free 20‑Minute CallNo obligation — just a straightforward conversation.
— How It Works
Simple to start. Straightforward to keep running.
01
Conversation
A relaxed 20-minute call to understand your practice, confirm fit, and answer any questions.
02
Setup
We connect your existing phone and diary, agree your call-handling script, what to take from new enquiries and how to escalate, and complete the GDPR paperwork — all before a single call is answered.
03
Ongoing Cover
Your line is answered live during agreed hours, with weekly check-ins during the first month.
— From a Private Practice Client
Calls answered. Admin handled.
"Before Lunet, I was spread extremely thin — I couldn't answer the phone and see my clients for their full hour session. Once she took over my calls and admin, it put the focus back on my clients and took away all my admin headaches. My calls actually got answered instead of going to voicemail, and I finally got time back to focus on counselling."
— Let's See If This Would Help
The easiest way to know is a short conversation.
We'll look at how calls are currently handled, where enquiries are getting missed, and whether cover makes sense for your practice. You'll leave with a clear next step — whether we work together or not.
Book Your 20-Minute Call20 minutes • No preparation needed • No obligation
— FAQ
Good to know before we talk.
Book a 20-minute intro call. We'll confirm fit, talk through what's taking up your time, and agree the best support option.
No. I handle calls, enquiries and admin only. I don't give legal advice, assess matters, quote fees for legal work or carry out any fee-earning work. Anything beyond taking details is passed straight to you.
No — that stays with you. I take the caller's details and the other parties they mention, and pass them to you so you can run your own conflict check before any discussion of the matter.
No. My background is 20+ years of executive and practice support, including live reception for private practices. You set the script and the process; I follow it consistently.
Yes. Bringing in support from outside the UK counts as a restricted transfer under UK GDPR. As the data controller, your practice puts a Data Processing Agreement and an International Data Transfer Agreement in place with me, and completes its own transfer risk assessment. I provide the information you need for that assessment and walk you through the paperwork using the ICO's own official templates — but the assessment and the decision remain yours.
I'm based in Cape Town, South Africa, working UK business hours — the time difference lines up well with the UK working day. Exact hours and admin windows are confirmed during our intro call.